One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes. Tried cache mode and uncache.

I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the option "hard deletion" and I get
Warning: 
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder( lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991 

One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze and crash. Isn't interesting?

Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?

This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered and removed. I still have the issue..

env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

• Moved by Fei XueMicrosoft contingent staff 4 hours 42 minutes ago

Hello Evandro,

Do you use the cached exchange mode in Outlook?

Try to use the scanpst.exe utility to repair the .pst file. It looks like it is corrupted. See Fix Outlook 2010 Problem: PST File Repair Tool for more information.

P.S. Also I'd recommend installing the latest updates and service packs for Outlook. 

Hi Evandro,

Is the suggestion provided by Eugene helpful to fix this issue?

Also since the issue is more relative to end-user, I would like to move it to Technet forums - Outlook IT Pro Discussions forum.

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.

Thanks for your understanding.

Regards & Fei